Complaints Book

Virtual Complaint Form — pursuant to Peru's Consumer Protection and Defense Code (Law No. 29571) and its Regulations (S.D. No. 011-2011-PCM).

Provider information

Legal Name: LUCIERNAGA & ASOCIADOS S.A.C.
Tax ID (RUC): 20609213770
Address: Cal. Michigan Nro. 105 Dpt. 4, Urb. La Rinconada del Lago, Lima – Peru

1. Consumer identification

Full name *

Document type *

Document number *

Phone *

Email *

Home address *

Department (region) *

Province *

District *

I am a minor

2. Identification of the purchased good

Type *

ServiceProduct

Claimed amount (S/)

Description of the product or service *

3. Complaint detail

ClaimDisagreement related to the product or serviceGrievanceDisagreement not related to the product or service (e.g. customer service)

Detail of the claim or grievance *

Consumer's request *

All fields marked with * are required.

The provider must respond to the claim within fifteen (15) business days, in accordance with current regulations. Filing a claim does not prevent recourse to other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.